Privacy Policy  Definitions

Company Crawford Communications Group, (Crawford Group)
CCPA California Consumer Privacy Act
DPA Data Protection Act (implementation of the General Data Protection Regulation (GDPR)) Note: we have to be aware of this if any of our clients ask us to process EU data.
DPF Data Privacy Framework
Responsible Person Kim Carney, Director of Operations.
Related Policies

Privacy and Personal Information Requests Policy

Acceptable Use and Information Security Policy

Data Retention Policy

Data Protection and Privacy Policy

Review Schedule This policy shall be reviewed Annually



This policy applies to the use and protection of Personal Information gathered from our Online presence. All employees, contractors, consultants, temporary, and other workers at Crawford Group and its subsidiaries are responsible for exercising good judgment regarding appropriate use of Company or Client provided information, in accordance with Crawford Group policies and standards, and local laws and regulation. Exceptions to this policy are documented in Exceptions section below.

This policy applies to employees, contractors, consultants, temporaries, and other workers at Crawford Group, including all personnel affiliated with third parties. This policy applies to all personal information that is gathered or used by Crawford Group as well as any personal information provided to the Company’s employees or representatives.

Except as disclosed in this Company’s Online Privacy Policy and/or with individual’s consent, Crawford Group will not intentionally disclose any Personal Information about individuals to any third party, or sell, trade, or give out your email address to companies or other organizations.

Any data gathered from our online presence will be handled in accordance with the related policies listed in the Definitions.



Privacy Policy

Commitment to the Data Privacy Framework

We are committed to comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF. Please view our EU-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. DPF Statement.

Website Privacy Policy

Crawford Communications Group and its Affiliates (collectively, the “Company”, “us” or “we”) understand the importance of your privacy. This Privacy Policy applies to Information, including Personal Information, we collect about you when you visit our websites ( or or other internet properties and subdomains belonging to the Company (collectively the “Websites”), or otherwise provided to us. Each time you access or use the Websites or otherwise provide us with your Information, you agree to this Privacy Policy in its entirety.

Affiliate” means a legal entity that controls, is controlled by, or is under common control with the Company, but only while that control relationship exists; “control” means the direct or indirect ownership or control of 50% or more of the stock or other equity interest entitled to vote for the election of directors or equivalent governing body.

Information” means all information about you provided or otherwise obtained by us, including Personal Information, through your interaction with us or our Websites.

Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or can reasonably be linked, directly or indirectly, to a specific natural person. It does not include information that is considered anonymous, de-identified, or aggregated.

Information we collect and how we collect

Active Collection. We collect information such as your name, address, phone number, email address, professional or employment-related information, commercial information, other contact details and payment Information that you provide directly to us when, for example, we provide you with services or you interact with us through our Websites or by other means.

Passive Collection.  When you visit our Websites, we also collect and track certain Information that is not readily personally identifiable such as the domains from which people visit us, IP addresses and other anonymous statistical data involving your use of the Websites.

Cookies and Other Tracking Technologies. There are various technologies, including one called “cookies”, which we use to support the functionality of our Websites, gather Information about visitors to our Websites and analyze trends using that Information. A cookie is an element of data that a website can send to your browser which may then be stored on your system. You can control the use of cookies via your individual browser or the Cookie Settings accessible through the Cookie Notice on our Website. Some cookies are necessary for our Website to function and cannot be switched off. Others may be rejected. If you reject these cookies, you can still use our Websites, but your ability to use some features or areas may be limited. For more information about our use of cookies please see our Cookie Notice.

What we do with information we collect

We use Information we collect from you for the purpose for which we collected it or as otherwise required or permitted by law. For instance, we will use Information provided by you as part of the subscription process to provide our services, to personalize your experience with us, to keep you informed of our products and services that may be of interest to you, and to reach you, when necessary, about issues concerning your use of our services. We also use your IP address for information technology support, to administer our services, maintain the security of our products and to gather demographic information. We may aggregate the Information we collect for trends, surveys, research, and statistical purposes. We may also share or sell deidentified aggregate Information about our Website users.

How we share information we collect

We share your Information with third parties only in the ways that are described in this Privacy Policy, when you provide consent or as otherwise necessary to comply with applicable law. We may share your Information with our Affiliates. We also sometimes hire other companies to provide certain business-related support (“Service Providers”). These Service Providers may have access to your Information if necessary to provide their respective services to us.

We also may disclose your Information: (a) in response to a lawful request by public authorities, such as to comply with a subpoena, or similar legal process, including to meet national security or law enforcement requirements; (b) under a good faith belief that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request; (c) in connection with a corporate sale, merger, reorganization, dissolution or similar event (in this case, personal information may be a part of assets transferred from our company to the acquiring company); and (d) to any third-party as set forth herein or with your prior consent to do so.

Links to other sites

Our Websites may contain links to other third-party websites. If you submit your Information to any of those sites, your Information is governed by the privacy policy of that site. We are not responsible for the privacy practices or the content of such third-party websites.

Privacy and security

We have implemented commercially reasonable technical and organizational safeguards to maintain the security of the Information we collect. However, no Internet or e-mail transmission is ever fully secure or error free so please keep this in mind when deciding what Information to share with us. For more information about our online privacy policy please see our Online Privacy Policy.

Data retention

We will retain your Personal Information while we have a relationship with you or as otherwise reasonably necessary. If we are no longer providing you with services, we may retain your Personal Information to maintain business and financial records to comply with legal requirements, to resolve disputes, to manage our agreements such as for billing and collection, and to continue to communicate with you. We will delete your Personal Information when it is no longer needed for these or other valid purposes.

International transfer

The Company operates globally so it may be necessary to transfer your Personal Information internationally. If your Personal Information is transferred from the European Economic Area or the United Kingdom (“UK“) to a country that has not received a decision of adequacy from the European Commission or the United Kingdom, any Personal Information or personal data (as defined under the respective data and privacy protection laws) will be transferred using the EU-US Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, the European Commission approved standard contractual clauses, the UK international data transfer agreement, the UK international data transfer addendum to the European Commission’s standard contractual clauses, or any other valid method, as applicable. Irrespective of which country you reside in or supply Information from, you authorize the Company to use your Information, including Personal Information, in any country where the Company operates. By using the Websites or the services, you consent to your Information being collected, used, and transferred as set forth in this Privacy Policy.


Visitors under 18 years of age are not permitted to use the services /or submit their Information to any Website. We do not knowingly solicit or collect Information from visitors under 18 years of age.

Your rights over your personal information

You may have certain rights regarding your Personal Information, subject to local law. For example, under the EU and UK data protection laws, these rights include the right to ask us to delete or erase your Personal Information, the right to ask us to amend or rectify your Personal Information, the right to object to our use of your Personal Information, the right to restrict our processing of your Personal Information, the right of access to your Personal Information, and the right of portability of your Personal Information in a machine-readable format.

To exercise any of these rights please contact us as set forth in the “Questions” section below. We will make a sincere effort to respond to such requests in a timely manner. We may need to verify your identity before granting access to Personal Information in our custody and control.

The data controller of the information collected through the Websites is Crawford Communications Group, 51 E. Campbell Avenue, Suite 110-G, Campbell, CA. 95008 (

Additional information for California consumers

Under the California Consumer Privacy Act (“CCPA”), as amended, we are required to notify California residents about our collection, use and disclosure of their Personal Information. Please view our Privacy Notice for California Residents.


Questions, requests or comments regarding this Privacy Policy or the privacy practices of the Company can be emailed to:

We are committed to working with you to obtain a fair resolution of any complaint or concern about this Privacy Policy or our privacy practices. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority in your jurisdiction.


We will update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: May 1, 2024

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